With a call-off order, you order a total quantity at an agreed price and call off the goods on one or more predefined dates. The term is a maximum of one year.

Please note that price adjustments during the term cannot be ruled out in the event of significant currency fluctuations or manufacturer allocations.

EXC has been certified to the international ISO 9001:2015 standard since 2018, confirming that our quality management system meets recognised requirements.

Download certificate (PDF)

Code of Conduct

for all business partners of EXC GmbH

This Code of Conduct is intended to foster a positive, respectful and professional environment. EXC GmbH is committed to maintaining a supportive and safe business environment in which all individuals are treated with respect, regardless of gender, gender identity, sexual orientation, race, religion, disability, age or any other personal characteristic.

As a business partner of EXC GmbH, you are expected to adhere to the following principles:

Conduct and cooperation

1. Respect and courtesyAll interactions shall be conducted with respect, courtesy and dignity. Offensive, derogatory or discriminatory language or behaviour is not tolerated.
2. Diversity and inclusionWe value and respect diversity of perspectives, opinions and experiences. Any form of discrimination, harassment or exclusion is unacceptable.
3. SafetyAll parties share responsibility for maintaining a safe environment. Violence, threats or any behaviour that endangers the safety of others will not be tolerated.
4. CollaborationWe promote a culture of collaboration and mutual support. Constructive feedback is encouraged when communicated in a respectful and professional manner.
5. Privacy and confidentialityThe privacy of all individuals must be respected. Sharing or disclosing personal information without explicit consent is prohibited. Confidential business information shared between the parties must be protected and used only for the agreed purpose.
6. Fairness and integrityAll individuals shall be treated fairly and impartially. No person shall be favoured or disadvantaged due to prejudice or personal bias.
7. Compliance with laws and regulationsAll applicable laws, regulations and internal rules must be observed. Any violations will be addressed appropriately and fairly.
8. Open and respectful communicationOpen communication and dialogue are encouraged. In the event of differing opinions, parties are expected to seek constructive and respectful solutions.
9. AccountabilityAll individuals are responsible for their actions and behaviour and are expected to act with integrity at all times.

Business integrity and compliance

10. Anti-corruptionBribery, kickbacks and any other improper advantages are prohibited, whether offered to or accepted from employees of EXC GmbH, public officials or third parties. Gifts and hospitality must be modest, transparent and must not influence business decisions.
11. Export control and sanctionsBusiness partners must comply with all applicable export control and sanctions regulations, including the EU Dual-Use Regulation and, where applicable, US export regulations. Information on end use and end users must be complete and accurate. No business may be conducted with sanctioned persons, companies or countries in breach of these rules.
12. Counterfeit prevention and traceabilityOnly genuine components may be supplied. Components must be procured from the original manufacturer, its authorised distributors or other qualified sources, and traceability information such as manufacturer, date code and lot must be provided wherever available.
13. Product complianceProducts must meet all applicable legal requirements, in particular the EU RoHS Directive and the REACH Regulation. Corresponding declarations must be provided on request.
14. Responsible sourcing of mineralsBusiness partners are expected to exercise due diligence regarding tin, tantalum, tungsten and gold in their supply chains, in line with the EU Conflict Minerals Regulation and the OECD Due Diligence Guidance, and to provide relevant information on request.
15. Human rights and working conditionsForced labour, child labour and any form of exploitation are prohibited. Business partners must ensure fair working conditions, occupational health and safety, and freedom of association in accordance with applicable law.
16. Environmental protectionBusiness partners must comply with applicable environmental laws and are expected to use resources responsibly and minimise the environmental impact of their activities.

This Code of Conduct applies to all business-related activities, whether conducted online or offline. By adhering to these principles, business partners contribute to a professional, respectful and inclusive environment in which everyone can work safely and effectively.

EXC GmbH may request information to verify compliance with this Code of Conduct. In the event of serious or repeated violations, EXC GmbH reserves the right to take appropriate measures, up to and including termination of the business relationship.

Did we deliver the wrong item, or is there another defect? We will work with you to find a quick solution.

1. Download the RMA form (PDF), fill it out and send it back to us.
2. You will receive an RMA number and detailed instructions for the return.

Conflict minerals statement

As a distributor of electronic, electrical and electromechanical components and related products, EXC GmbH does not design, develop, manufacture or control the products it distributes. Our distribution activities therefore generally do not fall within the direct scope of statutory conflict minerals reporting obligations.

The assessment of conflict minerals in the products we supply lies with the respective manufacturers. We rely on the information and declarations provided by our manufacturers and suppliers to communicate the conflict minerals status of the products we distribute.

Where our suppliers make such information available — typically as a Conflict Minerals Reporting Template (CMRT) — we will gladly provide it to our customers on request.

Where available, date codes are shown on the product detail page in YYWW format — the last two digits of the year followed by the calendar week. For example, 2415 means week 15 of 2024.

More on date codes and lot codes: Date & Lot Codes

We send invoices by e-mail. For shipments to countries outside the EU, a copy of the invoice is also enclosed with the goods, as required for customs clearance.

Our minimum order value is EUR 50.00.

Payment methods

We deliver on account to existing customers, and to new customers subject to a credit line review. We also accept payment by credit card or prepayment. Credit card payments are processed by our external payment provider, Mollie, via a secure payment link.

Terms of payment

• On account (subject to credit approval)
• Prepayment
• Credit card, processed by Mollie

Credit card payments in our shop are processed exclusively in EUR.

If your card account is held in another currency, such as USD, you can still pay by card without any problem. The amount is charged in EUR and your card issuer converts it into your account currency. The converted amount on your statement depends on your card issuer's exchange rate and any foreign transaction fees it charges.

Paying in USD: payments in USD are always possible by bank transfer.

If you have any questions about payment options, our team will be happy to help.

All prices are net prices, ex works, plus shipping costs. For deliveries within Germany, statutory VAT is added. Deliveries to business customers in other EU countries with a valid VAT ID, and exports outside the EU, are invoiced without German VAT.

For products with a stock quantity of 0, the price shown is the last price at which the item was in stock and is for reference only.

If you need a product that is currently out of stock, please send us an inquiry via the request form or by phone.

Note: EXC GmbH supplies exclusively to business customers. We do not sell or deliver products to private end users.

We deliver within Germany and to countries of the European Union. Shipments within Germany and the EU are generally sent via GLS. Express delivery is available on the customer's explicit request; any additional costs are charged separately.

Deliveries to countries outside the EU are made exclusively using the customer's own carrier account number, currently via DHL, TNT or UPS. Without a valid account number, we cannot ship to these countries.

Delivery times depend on the destination and are confirmed in the order confirmation. Unless otherwise agreed, the following standard delivery times and shipping costs apply:

For established customers, individual shipping arrangements are possible. Please speak to your sales contact.

Delivery is made to the delivery address specified by the customer. The risk of accidental loss or damage passes to the customer upon handover to the carrier.

Full details, including cut-off times, are on our delivery information page.

For quantities above the listed price breaks, or for items marked 'Inquiry', we can often offer special prices. Please contact your sales representative or use our inquiry form.