You place an order for a total quantity at an agreed price. You call off the goods on one or more predefined dates. The term should be a maximum of 1 year.

We cannot rule out price adjustments due to currency fluctuations and allocations.

EXC has been certified according to the international ISO 9001:2015 standard since 2018, demonstrating compliance with recognized quality management requirements; the corresponding certificate can be downloaded here: https://exc.de/files/pdf/57125ms_de.pdf

CODE OF CONDUCT

for all Business Partners of EXC GmbH

This Code of Conduct is intended to foster a positive, respectful, and professional environment. EXC GmbH is committed to maintaining a supportive and safe business environment in which all individuals are treated with respect, regardless of gender, gender identity, sexual orientation, race, religion, disability, age, or any other personal characteristic.

As a business partner of EXC GmbH, you are expected to adhere to the following principles:

1. Respect and Courtesy
   All interactions shall be conducted with respect, courtesy, and dignity. Offensive, derogatory, or discriminatory language or behavior is not tolerated.

2. Diversity and Inclusion
   We value and respect diversity of perspectives, opinions, and experiences. Any form of discrimination, harassment, or exclusion is unacceptable.

3. Safety
   All parties share responsibility for maintaining a safe environment. Violence, threats, or any behavior that endangers the safety of others will not be tolerated.

4. Collaboration
   We promote a culture of collaboration and mutual support. Constructive feedback is encouraged when communicated in a respectful and professional manner.

5. Privacy and Confidentiality
   The privacy of all individuals must be respected. Sharing or disclosing personal information without explicit consent is prohibited.

6. Fairness and Integrity
   All individuals shall be treated fairly and impartially. No person shall be favored or disadvantaged due to prejudice or personal bias.

7. Compliance with Laws and Regulations
   All applicable laws, regulations, and internal rules must be observed. Any violations will be addressed appropriately and fairly.

8. Open and Respectful Communication
   Open communication and dialogue are encouraged. In the event of differing opinions, parties are expected to seek constructive and respectful solutions.

9. Accountability
   All individuals are responsible for their actions and behavior and are expected to act with integrity at all times.

This Code of Conduct applies to all business-related activities, whether conducted online or offline. By adhering to these principles, business partners contribute to a professional, respectful, and inclusive environment in which everyone can work safely and effectively.

Did we deliver the wrong item or are there other defects? We will try to find a quick solution.

Fill out the RMA form and send it back.

https://exc.de/files/pdf/rma_en.pdf

You will receive an RMA number and detailed information about the return from us.

Conflict Minerals Statement

In accordance with applicable regulatory requirements for conflict minerals reporting, we would like to inform you as follows:

As a distributor of electronic, electrical, and electromechanical components as well as related products, we do not design, develop, manufacture, or control the products we distribute. Therefore, the distribution activities carried out by EXC GmbH generally do not fall within the direct scope of statutory conflict minerals reporting obligations.

The assessment of the use of conflict minerals in the products supplied lies with the respective manufacturers. Accordingly, we rely on the information and declarations provided by our manufacturing and supplier partners in order to communicate the conflict minerals status of the products we distribute.

As soon as relevant information is made available to us by our suppliers, we will be pleased to provide it to our customers upon request.

The Date Codes shown on the product detail page are, if provided, displayed in the YYWW format.

We send invoices by e-mail in an environmentally friendly and efficient manner. Shipments to non-EU countries are also included with invoices due to customs regulations.

Our minimum order value is EUR 50.00.

Payment Methods
We offer delivery on account for existing customers and for new customers subject to a credit line review. We also accept payment by credit card or by prepayment.

Terms of Payment
• On account (subject to credit approval)
• Prepayment
• Credit card

All prices are net prices, ex works. Shipping costs and statutory VAT will be charged in addition. This applies to deliveries within Germany.

For products with a stock quantity of 0, the prices displayed are the prices that were valid the last time the product was in stock and are shown for reference only.

If there is demand for products with a stock quantity of 0, inquiries can be submitted via the request form or by phone.

Note: EXC GmbH supplies exclusively to business customers. We do not sell or deliver products to private end users.

We deliver our products reliably within Germany and to countries of the European Union. Shipments within Germany and the EU are generally sent via GLS. Express delivery is available upon the customer’s explicit request; any additional costs incurred will be charged separately.

Deliveries to so-called third countries are made exclusively using the customer’s own carrier account number. Shipping to these countries is currently possible via DHL, TNT, and UPS. Without a valid account number, shipment to third countries cannot be arranged.

Delivery times depend on the destination and will be confirmed in the order confirmation. Unless otherwise agreed, the following standard delivery times and shipping costs apply:

• Delivery within Germany
  Transit time: approx. 1–2 business days
  Shipping costs: EUR 8.90

• Delivery to EU countries
  Transit time: approx. 2–3 business days
  Shipping costs: EUR 19.80

Delivery is made to the delivery address specified by the customer. The risk of accidental loss or damage to the goods passes to the customer upon handover to the shipping carrier.

In many cases, we offer special prices for quantities that are outside the price scale or marked with 'Inquiry'. Please speak to your contact person in sales or use our inquiry form on the website.