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Delivery | EXC

Delivery & Shipping Information

Free Shipping Notice Free shipment is available for deliveries within Germany and the European Union for orders with a total value exceeding EUR 1,000.
This page provides detailed information on delivery options, shipping times, conditions, and costs for orders placed through our website. We ensure reliable and transparent shipment within Germany, the European Union, and selected international destinations.
Deliveries within Germany and the European Union are generally dispatched via GLS. Express delivery is available upon the customer’s explicit request; any additional costs incurred will be charged separately.

Shipping Regions & Carriers

Germany & European Union We deliver our products reliably within Germany and to countries of the European Union. Shipments within these regions are usually sent via GLS. Delivery times depend on the destination and will be confirmed in the order confirmation.
Third Countries (Non-EU) Deliveries to so-called third countries are made exclusively using the customer’s own carrier account number. Shipping to these countries is currently possible via DHL, TNT, and UPS. Without a valid carrier account number, shipment to third countries cannot be arranged.

Delivery Times & Shipping Costs

Unless otherwise agreed, the following standard delivery times and shipping costs apply:
Delivery within Germany Transit time: approximately 1–2 business days
Shipping costs: EUR 8.90
Delivery to EU Countries Transit time: approximately 2–3 business days
Shipping costs: EUR 19.80
Express shipment options are available upon request. Any additional costs will be charged separately and communicated in advance.

Warehouse Processing & Cut-Off Times

Our high-performance warehouse operations are supported by a modern, half-automated Kardex Shuttle storage system. This investment enables fast picking, short processing times, and a high level of order accuracy, allowing us to process and dispatch orders efficiently even at short notice.
Germany & European Union – Standard Next-Day Shipment Order cut-off time: 4:00 pm
Germany & European Union – Same-Day Express Shipment Order cut-off time: 12:00 pm
Third Countries (Non-EU) Orders under EUR 1,000: cut-off time 12:00 pm for same-day shipment
Orders over EUR 1,000: cut-off time 10:00 am for next-day shipment
All cut-off times apply on business days and are subject to product availability, order completeness, and successful order confirmation.

Delivery Conditions & Transfer of Risk

Delivery is made to the delivery address specified by the customer during the ordering process. The customer is responsible for ensuring that the delivery address details are complete and correct.
The risk of accidental loss or damage to the goods passes to the customer upon handover of the shipment to the shipping carrier, unless otherwise agreed.